Apple

Apple has suspended the Siri quality control program. According to it, contractors listened to user requests from an assistant.

Previously, one of the contractors reported that records of sex couples and information about drug trafficking were received by employees.

Apple has suspended the Siri quality control program, in which third-party companies listen to user requests for a voice assistant. This was announced by The Verge, citing the company’s statement.

A spokesman for Apple said that contractors had listened to less than 1% of voice calls, and the recordings themselves lasted several seconds. Specialists did not have access to information about the Apple user ID, whose request was tapped. They evaluated whether Siri was launched intentionally or by mistake, and they monitored whether the assistant responded appropriately to the questions asked.

Apple also noted that they will revise the Siri quality control program. The company has promised to release an update that will allow users to choose for themselves whether they want to send verification requests or not.

At the end of July 2019, one of the contractors told the Guardian that employees often get records with confidential medical information, data on drug trafficking, as well as records of couples having sex.

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