The service is valid for laptops of 2015-2017.
Apple partially acknowledged the unreliability of the MacBook and MacBook Pro keyboards by launching the free replacement program. Under her fall model 2015-2017.
- MacBook Retina, diagonal 12 inches, beginning of 2015;
- MacBook Retina, 12 inches, beginning of 2016;
- MacBook Retina, 12 inches, 2017;
- MacBook Pro 13 inches, 2016, two Thunderbolt 3 ports;
- MacBook Pro 13 inches, 2017, two Thunderbolt 3 ports;
- MacBook Pro 13 inches, 2016, four Thunderbolt 3 ports;
- MacBook Pro 13 inches, 2017, four Thunderbolt 3 ports;
- MacBook Pro 15 inches, 2016; MacBook Pro15 inches, 2017.
Apple, among other things, acknowledged that the keyboard is prone to problems like sticking keys, as well as duplication of characters.
Laptop owners can bring them to the Apple Store or an authorized service center. Replacement will be made for individual keys or for the entire keyboard. Customers who previously tried to solve problems with the keyboard, promised to refund the cost of repairs.
The program was launched as a response to the discontent of Butterfly-keypad users (the butterfly-type mechanism) of the first and second generations. They filed a class action lawsuit against the company and launched a petition on Change.org .