Moderators agreed to speak with the publication, violating the non-disclosure agreement.
The Verge has released a new investigation on Facebook moderators – three employees agreed to talk to the publication, despite the non-disclosure agreement (NDA). As in the case of the first text, the authors also talked to the moderators, who remained anonymous.
- Facebook moderators work through a third-party company Cognizant in an office in Tampa. When hiring, they are promised enough free time, high wages and no obstacles to their personal life. One of the employees said it was a hoax: they are forced to work at night and do not pay bonuses for recycling;
- Several people spoke about the “unbearable” conditions in the office. Women – about constantly dirty toilets, and men – about pubic hair on desktops, food leftovers everywhere and scattered things.. More moderators complained about regular clashes between employees;
- The main complaint of employees in the so-called “accuracy rate”, which should not fall below 98%. Using the Facebook algorithm, it evaluates the speed and accuracy of the moderators and how quickly they respond to complaints. Because of this indicator, the office does not stay longer than two years: they are fired for a low “accuracy rate” or they give up under the pressure of working conditions;
- The most colorful case is the death of one of the moderators in the workplace. In March 2018, the employee suffered a heart attack, as he worked overtime. He died on the way to the hospital. The company denies this information;
- Another employee complained about the onset of depression due to violent videos. In one of them, an amputation of organs was shown in children who were conscious.Moderators are forced to watch these videos two or three times and spend at least 15 to 30 seconds on them;
- According to the publication, Facebook is aware of these problems and is engaged in improving conditions in the Tampa office. In a previous investigation, the representative of the social network noted that the stories told by anonymous are not always true.