These are the first serious consequences for the company because of the scandal.
Italian antitrust regulator fined Apple 10 million euros for slowing down old devices and poor customer information. For the same reason, Samsung was fined, but its size was half that. This was reported by Reuters.
Italian authorities have fined both companies for 5 million euros for slowing down devices. However, Apple also received an additional penalty of 5 million euros for not being able to tell customers how to maintain or replace batteries in iPhones.
According to the anti-monopoly service representative, the Apple and Samsung system upgrades “caused serious problems and a decrease in smartphone performance, which led to their replacement speeding up.” The authorities noted that both companies did not provide adequate information about the impact of the new software and did not provide information on how to restore the performance of the devices.
Details of the investigation against Samsung regulator did not disclose. However, the reason for the proceedings were complaints of buyers from Italy. Residents of the country complained that companies intentionally slow down their devices in order to force them to buy new ones.
The scandal with the slowdown of iPhones began in late 2017 with the publication on Reddit. One user noticed that smartphones are starting to work faster when replacing the battery.
On December 21, 2017, Apple recognized that it is really slowing down smartphones with outdated batteries. However, the company explained this by caring for users: due to the underestimation of the processor clock frequency, it is possible to increase the service life of devices.
The next day, several US residents sued Apple . In their opinion, the company acted unethically, without asking users for permission to slow down smartphones. On December 29, the company apologized and offered all customers to replace batteries at a discount.
On January 18, 2018, Apple announced that it would give users the ability to turn off device slowdowns. In the settings of iPhones placed a special section with detailed information on battery wear.
At the end of January 2018, it became known that Apple opened an investigation by the US Securities and Exchange Commission and the Department of Justice. At the time of writing, it is unknown in what status it is, however, such cases may take several years.