Apple

What you need to know about the warranty replacement of the MacBook keyboard in Russia

Yesterday, Apple officially recognized that all laptops released in the last three years may have problems with the keyboard. The company notes that “cases are rare”, but we know that the problem is much more global.

Apple took over all the costs of warranty repair and is ready to repair the keyboard for free. But before you rush headlong into the service center, you need to know something.

In this article, we tried to answer all the questions that may arise when you need a warranty replacement keyboard with the mechanism of “butterfly” in the MacBook.

What models are covered by warranty repair?

If briefly, then at all in which the new keyboard. And this:

  • MacBook (Retina, 12-inch, Early 2015)
  • MacBook (Retina, 12-inch, Early 2016)
  • MacBook (Retina, 12-inch, 2017)
  • MacBook Pro (13-inch, 2016)
  • MacBook Pro (13-inch, 2017)
  • MacBook Pro (13-inch, 2016)
  • MacBook Pro (13-inch, 2017)
  • MacBook Pro (15-inch, 2016)
  • MacBook Pro (15-inch, 2017)

Under the terms of the warranty repair program of the keyboard, from the date of purchase of the laptop should not take 4 years. PCT it or not – it does not matter.

More about this is written on the Apple website . The information has not yet been translated into Russian, but soon it is being adapted.

I took a MacBook in the US, what should I do?

Feel free to call the nearest authorized service center and ask for warranty repair. According to Apple’s policy:

Warranty repair applies to all participating in the program MacBook, regardless of the country where it was purchased.

Were you in the USA? It’s okay, the Russian CC is obligated to serve you.

And can I render a keyboard repair?

Yes they can.

Before the representatives of the service center rush to repair your MacBook, they will conduct a thorough diagnosis. They can refuse if:

  • The gadget has serious physical damage that could cause a breakdown.
  • there are traces of contact with water
  • the preliminary repair was not performed at an authorized service center or in violation of Apple standards
  • there is no receipt confirming the purchase of the device *

* Secret: The service center may not require a check by accepting the MacBook for diagnostics and so on. In any case, its availability is desirable.

And they can also refuse because the SC, which you applied to, does not have the necessary equipment. That’s why before you go to the service center, pre-call.

What should I do with the MacBook before repair?

Please note that all data on the MacBook will be deleted . That’s why do not forget to back up the data and enable FileVault encryption.

Is it possible to do without repair?

Theoretically, yes. The only question is how far these preventive methods will last.

Apple suggests using the instructions for cleaning the keyboard MacBook . Compressed air is good, but the hardware intervention is definitely better.

On the tip: do not pull with repairs. If you have a problem with the keyboard, contact an Apple Service Center and request a free warranty repair.

When can I go to the service center?

Yeah right now. In Russia, the warranty repair program for keyboards such as “butterfly” has already earned.

The main thing – do not be too lazy to call the service center and specify the details of the repair. Remember that its representatives can refuse to be repaired only because they do not have the necessary equipment.

Do not forget to take your ID and check with you. They can demand. A full list of authorized service centers operating in Russia can be found here .

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