The service is valid for laptops 2015-2017.Photos Cnet
Apple partially acknowledged the problem of unreliable MacBook and MacBook Pro keyboards by running a free replacement program. Under it fall the model of 2015-2017.
- MacBook Retina, a diagonal of 12 inches, the beginning of 2015;
- MacBook Retina, 12 inches, beginning of 2016;
- MacBook Retina, 12 inches, 2017;
- MacBook Pro 13 inches, 2016, two Thunderbolt 3 ports;
- MacBook Pro 13 inches, 2017, two Thunderbolt 3 ports;
- MacBook Pro 13 inches, 2016, four Thunderbolt 3 ports;
- MacBook Pro 13 inches, 2017, four Thunderbolt 3 ports;
- MacBook Pro 15 inches, 2016, MacBook Pro15 inches, 2017.
Apple also admitted that the keyboard is prone to problems such as “sticking” keys, as well as duplicating characters.
Owners of laptops can bring them to Apple Store stores or an authorized service center. Replacement will be performed for individual keys or for the entire keyboard. Customers who previously tried to solve problems with the keyboard, promised to refund the cost of repairs.
The program was launched as a response to the discontent of users of Butterfly-keyboards (the “butterfly” mechanism) of the first and second generations. Against the company filed a group claim in court and launched a petition on Change.org .