Apple

The owners of the iPhone X complained about the problems in the screen at minus temperatures

Apple promised to fix the situation in the next update.

Several Reddit users from the US and Canada talked about problems with the iPhone X: sometimes the screen stops responding to touching at temperatures below 0 degrees Celsius.

The owner of the iPhone X from Montreal wrote that the screen of his phone in the cold completely stopped responding to the touch. Another user of Reddit noted that he had a problem with a sharp temperature change. Several residents of the state of Minnesota joined the complaints. They said that at subzero temperatures there are difficulties with unlocking and typing.

The commentator from the UK pointed out that the touch screen stops working and at plus temperatures: according to him, the screen of the smartphone did not react to touching already at 4 degrees. The users complained about the problems from Russia, wrote the publication  .

Some users noted that they did not experience similar problems. When visiting the Apple Store, one of the owners of the iPhone X was told that the phone was not “perfect” operating at 0 degrees Celsius.

The requirements for use on the Apple website indicate that you can use the phone at temperatures from 0 to 35 ° C. The storage temperature of the device is -20 to 45 ° C.

Apple representatives confirmed to TJ the problem and promised to fix the flaw with the iOS update. Why and how the problem is solved programmatically, it is not known.

We are aware of the cases when the screen of the iPhone X briefly ceased to react to touch as a result of sharp cooling. After a few seconds, the device was completely restored. The situation will be corrected in the upcoming software update.

Apple Press Service
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