In 2016, Google Corporation with a fan announced the release of new smartphones with a “pure” Android OS. It’s about the Pixel model. The phones turned out to be powerful, fast – it seems to be just what most consumers need. But over time it turned out that everything is not so smooth. In different sorts of forums and other resources, users complained about problems with the microphone, then with the speakers, then everything together. Such messages became more and more, that is, the problem really existed.
But it looks like the corporation did not pay enough attention to the problem. As a result, dissatisfied users began to file a lawsuit Collective lawsuit, drawn up by dissatisfied users, recently filed a lawsuit by a law company that specializes in such cases.
Among the plaintiffs are Patricia Weeks from Florida from Walid Anbar from California. They both claim that they bought smartphones in 2016. But a few months later, the phones showed another problem, not indicated above – the microphone refused to work. As a result, the lawsuit “Wiks v. Google” was launched last week in San Jose, California.
The plaintiffs are unhappy that after they took the phones to the warranty service, they refused to replace the defective device or return the money paid for the goods.
“Mrs. Wicks did not know that Pixel had a defective microphone, so she bought the device. If Google had originally stated about the problem, it would not have bought the device, or would have paid much less, “the text of the court statement reads.
The most interesting thing is that the phone Vicks at the time of detection of the defect was still under warranty. She bought the phone in December 2016, and reported the problem to Google in March 2017. As for Anbar, there was no guarantee – the phone was bought in December 2016, and the man informed the company about the problem in January 2018.
After it became known, other users began to share information about their problem with the microphones of Pixel phones – it is clear that it was relevant not only for Wiks and Anbar devices. The lawsuit has all chances to end in favor of the plaintiffs, as Google has a clear statement under the terms of the guarantee that if the phone has problems, the company will change it or return the funds – as much as was paid on the day of purchase.
Lawyers who defend the interests of plaintiffs ask a rhetorical question: “Why devices that cost hundreds of dollars do not work as they should. Who checks the quality of the company’s products and how? ” As far as can be judged, the company, which is usually quivering about its systems, did not check its products very well this time. For that, most likely, and will pay.
And problems with the first model Pixel business is not limited. In 2017, the company released two flagship smartphones – the Pixel 2 and Pixel 2 XL . Immediately after the release, both received rave reviews, flavored with epithets such as “the best smartphone on Android.” Then there were the first negative reviews. The problem was in the screens – some of the displays were burned out for a few days.
The problem is that the phone’s design used screens like P-OLED , which in fact can burn out. But this happens only when the display shows a static picture. Samsung Corporation has been using such screens for a long time in its production process, therefore, in the course of burning problems. To avoid this, you use moving elements on the screen, for example, a button on the Galaxy S8.
But with Google’s phones, the display may lose the brightness of the colors or stop showing anything just a few days after the purchase. The vice-president of the company, when the problem became known, stated the following: “We carefully consider all the comments, and our engineers react to all this. We plan to release updates as soon as the test results are known. ”
In addition, users of these phones are also faced with the problem of a “black spot”, formed after the object of dark color (in the game or application) moves across the screen.
And one more problem concerns already the speakers. Both models of smartphones (some instances) produce extraneous noise, not associated with sound reproduction on the phone itself. In most cases, this is a high-frequency squeak, similar to how some of the chargers “peep”. And the noise is heard and during a telephone conversation.